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The growth of digital assistants has led to a surge in organizations working on voice user interfaces as a form of interaction. There’s been a particular focus on making the interaction natural whilst achieving the user’s objective. Although best practice around user experience still applies, dealing with the medium of voice has some unique challenges. Our experimentation led us on a journey of discovery around how to plan the dialogue, consider context, build adaptability, and efficiently execute intent.

Many years ago, I worked for a technology division of the BBC that eventually spun off to become a standalone digital agency…

Prashant Ranchhod

Creative technologist, leader, and product mentor. Passionate about putting people at the centre of design and experience.

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